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About Us

Delivering results and a vision for the future workforce

Our Mission

ACS Firm strategically Empower organizations to build exceptional, diverse, and future-
ready workforces by delivering strategic human capital solutions that elevate people, performance, and purpose.

ACS Firm, CEO Eric Mercado standing at a podium speaking to a group of people who are out of the frame

Our Story

Built on an inclusive future

ACS Firm helps organizations build exceptional, diverse teams while advancing strategic growth. We offer comprehensive talent acquisition, leadership development, workforce planning, and organizational strategy services tailored for aviation, transportation, and public sector clients. Our people focused solutions strengthen talent pools, foster innovation, and promote equity, empowering clients to achieve lasting success through expert guidance and customized strategies.

Our Values

What drives us

People-focused

We believe people are the foundation of every successful organization. ACS Firm places human potential at the center of everything we do—developing talent, strengthening leadership, and creating environments where individuals and organizations can thrive together.

Inclusive

Inclusion is not an initiative; it is a responsibility. We are committed to advancing equity, access, and representation across the workforce by championing diverse perspectives and ensuring opportunity is available to all.

Client-Centered

We listen first. By deeply understanding our clients’ missions, challenges, and cultures, we deliver tailored solutions that align talent strategies with organizational goals and long-term impact.

Excellence in Quality

Excellence is our standard. We approach every engagement with rigor, integrity, and accountability—delivering high-quality, data-driven solutions that produce measurable results and lasting value.

Workforce Innovation

We don’t just respond to workforce challenges—we anticipate them. ACS Firm partners with organizations to rethink, redesign, and future-proof their workforce through innovative strategies that meet the evolving demands of today and tomorrow.

Who We Work With

Rooted in the industries we serve 

Our team’s experiences lie in starting as a frontline employee and leading through the executive levels of various sized organizations. Our team members are experts in recruitment, assessment, staff development, adult education and human resources.

Industries we Serve:

  • Aviation

  • Transportation

  • Government

An L Train Station for the Redline in Chicago with two men looking at their phones  sitting on benches waiting for a train under the boarding signs for Forest Park and O'hare Airport

What our clients say

"Client testimonial"

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Our Story in Numbers

30K

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+27%

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15M

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890

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People First

People are at the center of everything we do

Whether it’s identifying the right individual, assessing and developing capabilities or building strategies to retain and motivate, we know what works best. Good people are critical to managing your organization, but high-performing professionals are key to achieving your business and profitability goals.

Inclusive Workforce

Inclusivity is an integral part of our success 

Embracing diversity is essential for profitability, relatability, and success. As a fully Minority-Owned human capital firm, our team is composed of experienced executives representing diverse backgrounds in ethnicity, gender, age, experience and more. Our commitment to diversity is not just the right thing to do for us, but it’s also a fundamental principle we advocate for, for any organization. We take pride in being an exemplar of the positive impact that arises from embracing differences among individuals.

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Affiliations

Our network is built for your success

Our firm not only has practical experience in the government, aviation, transportation and corporate worlds, our network is connected to many of the active diversity groups that help us to support our clients and their diversity initiatives. Our experiences with these organizations include being members, special committee members, panelists and expert topic speakers. Our firm’s versatility at the local and national level, paired with our practical experience and connections gives us the ability to make the inroads to fully support our clients.

ACS Affiliations - AAAE logo
ACS Affiliations - COMTO Logo
ACS Affiliations - AMAC Logo
ACS Affiliations - ILCMA logo
ACS Affiliations - Project Management Institute logo
ACS Affiliations - The Lenserf Group Logo

The Latest from ACS

Columbia Metropolitan Airport Logo
Chris White Selected for CAE
Columbia Metropolitan Airport Logo
Future of Work Executive Women’s Symposium
Columbia Metropolitan Airport Logo
Chris White Selected for CAE Copy

Questions? We can't wait to meet you.

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